Refund and Exchange Policy

Thank you for shopping at Ecoflâneur. We want you to be completely satisfied with your purchase. Please read our refund and exchange policy carefully to understand your rights and obligations.

Refunds
1.1 Eligibility: We offer refunds on products that meet the following criteria:
a. The product is defective, damaged, or not as described.
b. The product is unused, unworn, and in its original condition.
c. The request for a refund is made within 30 days from the date of delivery.
1.2 Refund Process:
a. Contact our customer support team at service@ecoflaneur.com or via +85261806667 to initiate the refund process.
b. Provide your order details, including the order number, product name, and reason for the refund request.
c. If your request is approved, we will provide instructions on how to return the product.
d. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
e. If approved, you will get a store credit that you can spend on future orders.

1.3 Non-Refundable Items: The following items are non-refundable:
a. Gift cards or vouchers.
b. Downloadable digital products.
c. Perishable goods.
d. Custom-made or personalized items.d. Custom-made or personalized items.
e. Discounted items

Exchanges
2.1 Eligibility: We offer exchanges on products that meet the following criteria:
a. The product is defective or damaged.
b. The product is unused, unworn, and in its original condition.
c. The request for an exchange is made within 30 days from the date of delivery.
2.2 Exchange Process:
a. Contact our customer support team at service@ecoflaneur.com or via +85261806667 to initiate the exchange process.
b. Provide your order details, including the order number, product name, and reason for the exchange request.
c. If your request is approved, we will provide instructions on how to return the product.
d. Once the returned product is received and inspected, we will notify you of the approval or rejection of your exchange.
e. If approved, we will initiate the exchange process and ship the replacement product to you.

2.3 Non-Exchangeable Items: The following items are non-exchangeable:
a. Gift cards or vouchers.
b. Downloadable digital products.
c. Perishable goods.
d. Custom-made or personalized items.
e. Discounted items

Return Shipping
3.1 Return Shipping Costs: If a product is eligible for a refund or exchange due to our error or a defective/damaged item, we will cover the return shipping costs. Please contact our customer support team for further instructions.
3.2 Return Shipping Responsibility: If a return is requested for reasons other than our error or a defective/damaged item, the customer is responsible for the return shipping costs.

General Terms
4.1 Inspection of Returned Items: We reserve the right to inspect all returned items to determine their eligibility for a refund or exchange. We may refuse a refund or exchange if the returned item does not meet the specified criteria.
4.2 Processing Time: Refunds and exchanges will be processed within a reasonable timeframe, usually within 3 days from the date the returned item is received and inspected.
4.3 Communication: We will keep you informed throughout the refund or exchange process via the contact information provided during the initial purchase.

Please note that this refund and exchange policy applies only to purchases made directly through our Website. If you have any questions or need further assistance, please contact our customer support team at service@ecoflaneur.com or via +85261806667.

Effective Date: 21st April 2024